Registration FAQ

Name: Otakuthon 2023
Start: 2023-08-11T10:00:00-05:00
End: 2023-08-13T18:00:00-05:00
Location: Palais des congrès de Montréal

Read the Registration Rules.

FREQUENTLY ASKED QUESTIONS

1. Can I still preregister for the convention?

Preregistration mailing will be open until July 11, 2023. After this date, the price will increase but preregistrations will still be accepted until August 4, 2023.

Once preregistration is closed, you can register directly at the convention on August 10, 2023, through August 13, 2023.

2. Now that I've preregistered, where and when do I get my badge?

You can pick up your badge in person during registration hours at the registration area. You can also get it in advance if you opt for the mailing option.

3. What do I need to pick up my badge at the convention?

Please bring a copy of your registration confirmation (mobile or printed copy) with a valid photo ID containing your full name as well as your date of birth.

4. Is there any other way to get my badge? Can you send it via mail?

Yes, it is now possible! You may select the mailing option (extra fees apply) until July 11, 2023, when you complete your preregistration online.

Exception:Child badges cannot be mailed. Please check the Registration Rules here.

5. Why are child badges not mailed?

Child badges must be picked up onsite in order to verify the child’s age. An express line voucher is included with any group mail order which contains a child badge. To use this voucher onsite at registration, proceed directly to the express registration line with the child, a copy of their registration confirmation (mobile or printed copy) and their valid government-issued proof of age with date of birth (ex: birth certificate, health insurance card, passport, etc.)

6. Where can I specify my badge name when preregistering?

In order to expedite registration, we will not be printing names on badges. Your badge information and extras are encoded inside the RFID chip of your badge instead and can be verified by Otakuthon staff when scanned. No name will be visibly displayed on your badge.

7. Where is the Otakuthon registration area located and what are the opening hours?

The Otakuthon registration area will be located on the first floor (metro level) of the Palais des congrès de Montréal and will be open during the following hours:

Thursday, August 10, 2023 12 PM - 9 PM

Friday, August 11, 2023 8AM - 10 PM

Saturday, August 12, 2023 9 AM - 10 PM

Sunday, August 13, 2023 9 AM - 4 PM

8. We registered as a group. Can we send someone to collect all the badges?

Yes, you can. Only the account owner can pick up the badges for all group members (excluding child badges). They must present a copy of all registration confirmations (either mobile or printed copies) and their valid photo ID.

Child badges must be picked up with the child present and with a valid government-issued proof of age with date of birth.

9. Are you offering daily rates this year?

Yes, we are, but we recommend purchasing a weekend badge as it provides the best value for its price.

You can purchase a 1-day badge for any day of the convention starting on Thursday during registration hours. To purchase concert admissions onsite, you have to present your badge at the concert admission booth located inside the registration area during registration hours, subject to availability.

10. I'm not going to be able to come to the convention. Can I cancel my registration?

Please refer to our Registration Policies here.

11. Do I need to do anything with my RFID badge before the event?

YES! If you receive your RFID badges in the mail, you will receive a packing slip identifying the registrant’s name associated with each badge’s UID or unique identification number. The UID is a 16-digit code located on the back of your RFID badge. Simply match this number with the registrant’s name to ensure you’ve distributed the right badge to the right person.

At the convention, a badge that does not match its bearer will be confiscated.

12. I opted for mailing. When will I receive my badge?

For those who purchased their registration with the mailing option, you should receive your badges in the mail by August 4, 2023. If you have not received your order by this date, you will need to contact our customer service department (customerservice@otakuthon.com) and mention your account number, your full name and your mailing address. Please notify them by August 5, 2023 to be granted access to the express registration line onsite so your badge can be reissued free of charge. Otherwise, you will have to go through the Customer Service line and be charged replacement fees. Standard onsite badge pickup rules apply.

13. I purchased my registration with mailing, but haven’t received my badge in the mail yet. Who should I contact?

Badges will ship in batches after July 11, 2023 and should be received by August 4, 2023, at the latest. If you have not received your order by this date, you will need to contact our customer service department (customerservice@otakuthon.com) and mention your account number, your full name and your mailing address. Please notify them by August 5, 2023 to be granted access to the express registration line onsite so your badge can be reissued free of charge .Otherwise, you will have to go through the Customer Service line and be charged replacement fees. Standard onsite badge pickup rules apply.

14. I need to change my address. Who should I contact?

It is possible to update your mailing address manually. You simply need to go to the registration website and sign back into your account using the ‘Login’ button at the top right corner. Your mailing address can be changed on the ‘Add extras’ page no later than July 11, 2023 at 11:59 PM. Please make sure to click on the ‘Continue’ button to save the changes.

15. I need to change/add to my order. Who should I contact?

All orders are non-refundable and non-transferable. However, you can modify and add extras to your registration by logging into your account on the registration website. For mail orders, all changes must be made before July 11, 2023 (11:59 PM). If mailing was not selected, all changes must be made before August 4, 2023 (11:59 PM).

16. I would like to attend a paid concert, but I already received my badge in the mail or picked it up in person. What can I do?

If tickets are still available, here’s how to purchase admission to a paid concert:

Thanks to the new “Badge: Self-Service” service, you can now buy your concert admissions online as soon as you have your badge in hand. No more stopping by the booth in person! Follow this link!

If you are experiencing issues with the service or would like to pay cash, you can also go to the concert admissions sale booth located at the end of the registration area, near the pink trees.

17. I have made a mistake on my name/date of birth/postal code when registering. Can I correct it?

It is possible to update your badge information manually. You simply need to go to the registration website and sign back into your account using the ‘Login’ button at the top right corner. Your badge information can be changed on the ‘Account’ page. Do not forget that the full name and date of birth must correspond to what is written on your valid photo ID. Please make sure to click on the ‘Continue’ button to save the changes.

Please note that any change to your account must be done no later than July 11, 2023 (for badges sent by mail) or until August 4, 2023 (for badges picked up on-site).

18. I purchased a single-day badge, but I have changed my mind and would now like a badge for the whole weekend. Can it be done?

Please contact us before July 11, 2023 (for mailed badges) or August 4, 2023 (for badges to pick up at the convention) at registration@otakuthon.com with your full name as well as your account number.

19. I bought concert tickets, but I have not received them through the mail / they were not given to me with my badge. Is it normal?

Prepaid concert admissions are programmed in your badge, which will be scanned when you enter the event room. It is therefore normal you have not received any physical concert tickets.

20. I ordered badges through the mail, but I did not receive the official Otakuthon t-shirt I ordered with it. Is it normal?

Pre-purchased merchandise can be picked up at the Otakuthon merchandise table by scanning your badge. No t-shirt will be sent through mail.

21. My badge was lost or stolen, what do I do?

Please immediately report your lost/stolen badge to the customer service desk at registration located on the first floor (metro level) of the Palais des congrès de Montréal in order to deactivate it. A valid piece of ID will be required to identify the lost/stolen badge before it can be deactivated. A $15 fee will be required to replace the badge.